At Battuta Adventours, we believe that true discovery begins with peace of mind. To help you prepare for our upcoming journey, we have compiled this comprehensive guide covering everything from flight logistics and halal dining to the spiritual depth of our workshops. Whether you are curious about what we have in store for you or the specifics of our booking process, you will find the answers here – allowing you to focus entirely on the experience that awaits.
Important: Please wait for confirmation from our team before sending funds, as outlined in our 4-step booking process (How to Book page).
To ensure the highest standard of service, our rates are fixed per person. Discounts of 10% will only be applied to children under 5. This transparent pricing applies to all guests, including young adults and group bookings, allowing us to maintain the premium, all-inclusive nature of the experience for every traveller.
Participants typically range from 16 to 70+ years. Younger guests under 16 may join if accompanied by a parent or guardian. There’s no upper age limit if you’re physically able to manage extensive walking. We have had guests in their mid seventies as well as those needing wheelchair access, however this may not be possible for certain tours.
We understand that plans can change. To manage our commitments to local partners, the following policy applies:
Cancellations 30 days or more before departure: You will receive a full refund of all payments made, less a £99 non-refundable administration fee.
Cancellations less than 30 days before departure: Regrettably, no refunds can be issued due to non-recoverable costs with our accommodation and excursion partners.
Travel Insurance: We strongly recommend that all guests purchase comprehensive travel insurance that includes cancellation cover to protect your investment.
Yes, transfers to another person are allowed up to 30 days before departure. The new participant must meet all eligibility requirements
Battuta Adventours provides a guided tour built on reliability; however, in the rare event of an emergency or unavoidable circumstances, we must reserve the right to cancel a departure. * Refunds: If we are forced to cancel your tour, you will receive a 100% refund of all payments made to Battuta Adventours. Alternatively, you may choose to transfer your full balance to a future departure date at no extra cost.
Independent Travel Costs: Please note that Battuta Adventours is not liable for any incidental expenses incurred by the traveler, including but not limited to independent flight bookings, visa fees, or vaccinations.
Mandatory Travel Insurance: To protect your investment against unforeseen disruptions, we strongly require all participants to purchase comprehensive travel insurance at the time of booking. Your policy should specifically include “Cancellation Cover” to ensure you can recover costs for independent flights or other non-refundable travel arrangements if the tour is cancelled or if you are unable to travel due to personal emergencies.
Early departure is possible but no refund will be given for unused services. We’ll assist with departure arrangements, but any additional costs are your responsibility.
In emergencies, we will arrange immediate care. However, all medical costs are the traveller’s responsibility—comprehensive insurance is recommended.
The tour involves extensive activity with approximately 2-3 hours walking daily on uneven/cobblestone surfaces. Some historic sites have stairs without elevators. Contact us before booking if you have concerns.
We accommodate vegetarian/vegan diets and common allergies if notified at booking. Those with severe allergies should bring necessary medications as we cannot guarantee allergen-free environments.
To benefit from our included group airport transfers, please coordinate your travel with the following windows:
Arrival: Please ensure your flight lands before 13:00 local time to join the group pickup.
Departure: We recommend booking return flights scheduled for 18:00 local time or later to allow for the group drop-off.
Transfers outside of these specific windows are not included and must be arranged independently.
Contact us immediately via WhatsApp or the emergency number we provide. We’ll arrange a later transfer if possible, but costs for missed tour portions may apply.
Yes, free time is built into the itinerary days. For safety, please inform the guide when leaving the group. Some remote areas require necessary group travel.
We pray together as a jama’ah throughout the journey where possible, however guests are not obligated to join in. Prayer times are scheduled into each day, with facilities identified in advance.
For fastest response:
Note: Our team usually responds within the hour during business hours.
Immediately inform your guide. We’ll help contact local authorities and your embassy. Keep copies of important documents separately.
Full itinerary and pre-trip guide sent 1 Week before departure. A WhatsApp group will be created 7 days prior for all participants to connect if they wish to do so.